Privacy Policy
Effective January 1, 2026
Custom Loveland Concrete and Masonry, lovelandconcreteandmasonry.com, hello@lovelandconcreteandmasonry.com
Who this policy covers
Custom Loveland Concrete and Masonry is a masonry contractor in Loveland, CO. This policy explains what information we collect when you use our website, how we use it, how long we keep it and what you can ask us to do with it.
It applies to every page of this site, from the home page to our service and city pages. You can read more about who we are on our About page.
When we say "we" or "us," we mean Custom Loveland Concrete and Masonry. When we say "you," we mean anyone who visits the site or contacts us through it.
Information you give us
Most of what we collect is what you choose to send us when you ask for an estimate or a question answered. That usually includes:
Your name, phone number and email address, so we can reply.
The address of the property, so we know where the work is and can plan a visit.
Details about the project, plus any photos you attach, so we can understand the job before we come out.
Our contact form is run by an outside form service, and your answers are stored there for us to read. If you call or email us instead, we keep your name, number and project notes the same way we would for a form request.
Information collected automatically
Like most websites, ours collects some basic information when you visit. This can include your browser and device type, a general location based on your IP address, the pages you look at, how long you stay and the site that sent you here.
We use cookies and similar tools to gather this, either directly or through analytics and hosting services. Cookies are small files your browser saves so a site can remember a visit. We look at this information in totals, such as which pages get read most, and we don't use it to figure out who you are.
How we use your information
We use what you send us to reply to you, set up an estimate, prepare a quote, schedule and do the work, and follow up on the job afterward.
We use visit data to keep the site working and to see which pages help people, so we can make them clearer.
We don't sell your personal information, and we don't rent it or trade it to anyone for their marketing.
Who we share it with
We share information only with the services that help us run the business and this site, such as our form service, website host, analytics tools and the phone and email services we use. They handle it for us and aren't permitted to use it for their own purposes.
We may also share information if the law requires it, to protect our rights or safety or those of others, or as part of selling or transferring the business.
How long we keep it
We keep estimate requests and job records for as long as we need them to do the work, stand behind it and keep normal business and tax records. If you contact us and we never do a job together, we delete your request once it's no longer useful.
Visit data from analytics tools is kept for the period those services set, and it's stored as totals rather than tied to you.
How we protect it
We use reputable services for our forms, hosting and email, and we limit who on our team can see customer information. No website or online service is completely secure, though, so please don't send payment card numbers or passwords through the contact form.
Your choices and rights
You can ask us to tell you what information we have about you, fix anything that's wrong or delete it. We'll handle the request unless we need to keep a record for a job, a warranty question or a legal reason, and if so we'll tell you why.
You can block or delete cookies in your browser settings. The site will still work, though some features may not.
If you'd rather we stop calling, texting or emailing you, tell us and we will. Depending on where you live, state law may give you more rights, and we'll honor those requests too.
Children's privacy
This site is for homeowners and property owners planning masonry work. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The newest version will always be on this page, and using the site after a change means the updated policy applies.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (970) 292-7476 or reach us through our Contact page, which lists our email address and form. We're available seven days a week from 7 AM to 11 PM.
Tell us what you'd like us to do, and we'll respond within 1 business day. We may ask a question or two to confirm it's really you before we share or delete anything.